Last updated: 22 May 2026
These Terms of Service (the "Terms") govern your use of the Vibe VAT Relief Shopify app (the "app", "service") provided by Vibe3D ("we", "us"). Please read them carefully.
By installing, accessing or using the app, you (the "merchant") agree to be bound by these Terms. If you do not agree to these Terms, do not install or use the app. If you use the app on behalf of a business, you confirm that you have authority to bind that business to these Terms.
Vibe VAT Relief is a Shopify app for VAT-registered UK merchants. It enables selective UK disability VAT relief on a merchant's Shopify store: customers who complete a VAT relief application receive 0% VAT on eligible products, while other customers pay standard VAT.
The app provides a storefront eligibility flow and application form, automatic tagging of eligible customers, selective zero-rating on eligible products, an admin dashboard, an accounting export and related configuration tools.
The app is offered on a subscription basis with two plans, identical in features:
Every plan starts with a 7-day free trial. You are not charged until the trial ends. All charges are billed in GBP through your Shopify account and appear on your normal Shopify invoice, in line with Shopify's billing process. You can cancel at any time by uninstalling the app or cancelling the subscription from your Shopify admin. Cancelling during the trial means you are not charged. Charges already billed for a current period are non-refundable except where required by law.
As a condition of using the app, you agree that you will:
Vibe VAT Relief is a software tool only. It does not provide tax, accounting or legal advice, and nothing in the app or its documentation should be relied on as such advice.
You, the merchant, remain solely responsible for the correct application of VAT relief on your store, for compliance with HMRC rules and VAT Notice 701/7, for confirming which of your products qualify, for verifying that each customer is genuinely eligible, and for the accuracy of your VAT returns and accounting records. You should take your own professional advice where you are unsure.
The app is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties of any kind, whether express or implied, including as to merchantability, fitness for a particular purpose, or that the app will be uninterrupted, error-free or will meet any specific compliance outcome.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, goodwill, or any tax, penalty or interest assessed by HMRC, arising out of or in connection with your use of the app.
Where we are found liable, our total aggregate liability arising out of or in connection with the app will not exceed the total fees you paid for the app in the twelve months before the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.
You may stop using the app at any time by uninstalling it from your Shopify store. We may suspend or terminate your access to the app if you breach these Terms, if required for security or legal reasons, or if the app is discontinued. On termination, the app's data deletion process described in our Privacy Policy applies.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the app after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of England and Wales, and any dispute relating to them or to the app is subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these Terms, contact us at hello@vibe3d.co.uk. This app is provided by Vibe3D.
